Impact

  • Built the brand identity and visual language 0→1
  • Took the product through two iterations, web to mobile-first
  • Shaped flows alongside a user researcher and psychologist

Methods

  • User interviews and surveys to define the first persona
  • Perspective grid and Service Design Blueprint from findings
  • Prototyped onboarding, exercises, daily checks and coaches

Research

We started with quick user interviews and a survey to gather qualitative and quantitative signals.

From the results, we shaped a first persona. Then we built a perspective grid on those findings to frame the main user problems and explore solutions.

Service Design

Three things became the backbone of the product: activities, the goals behind them, and an assigned personal coach.

We turned the research into a Service Design Blueprint and tested it with early users. That surfaced risks and pain points in onboarding, setup and the first flows.

The first prototypes of the platform were based on both desktop and mobile.
Objectives in particular were a big focus of the product, giving an idea of improvements and developments to the final user.

We split them into two areas: body (lose weight, exercise weekly, build muscle) and mind (meditate, reduce stress, nurture relationships).

Mobile-First Redesign

After a shift in the startup’s direction, we refocused on a smartphone app.

We rebuilt the product mobile-first across onboarding, exercises, daily checks and coaches.

I worked closely with the researcher and psychologist who designed the tasks. Together we kept the UX simple and the visuals calming: full-screen, relaxing imagery to introduce each task, short copy, and clear, easy steps.

  • Previous ProjectWorld Food Programme