Then we analyzed, listed and prioritized the critical issues of the old platform.
During this step, presentations, research documents and screenshots of the old platform were used in order to highlight some critical aspects of the previous platform.

Main sections we took in consideration were:
- Navigation, Menus and Hierarchy levels
- Search functionality, Search results, Interactions between elements
- Informative area, Tone of voice, Explanations and Help system
- Different statuses for users, Request types, Documents and Formats, Actions

We prepared various proposals on UX wireframes and mockups before agreeing on an version to develop on.
The approved concept considered all types of users of the WFP Self Service platform (Supervisors, Timekeepers, Financial managers, Employees) in order to create a coherent and intuitive navigation experience in each use case.

On our final approved structure, we managed to simplify the whole logic of the platform.
We reshaped the common elements, clustered and placed them in the same areas.

The main navigation menu contained all the important sections a user would need while using the platform. The search tool was improved and based on new criteria allowing users to search for tags, names, topics, and links.

Each redesigned screen, form and component was represented through digital prototypes. Finally Invision flows were made to represent the real flows and navigations between screens.