The WSS (WFP self-service) aim was to re-design one of the internal platforms of the UN World Food Programme international agency.
The project was completed in team with Fabio My as a UX/Strategic Designer.

Our first step was analyze and understanding the information architecture of the platform, to do so we divided our work into analyzing different sections more in depth:
- the homepage structure
- the navigation menu
- the search section
- the filtering system of the platform

Then we analyzed, listed and prioritized the critical issues of the old platform.
During this step, presentations, research documents and screenshots of the old platform were used in order to highlight some critical aspects of the previous platform.

Our work focused more in depth on:
- Navigation Menu and hierarchy
- Search functionality, results, interactions
- Informative area, tone of voice, explanations
- Potential statuses for users, requests, documents, actions

We prepared various proposals on UX wireframes and mockups before agreeing on an version to develop on.
The approved concept considered all types of users in order to create a coherent and intuitive navigation experience.

On our final approved structure, we managed to simplify the whole logic of the platform.
Reshaping the common elements, clustering them and placing them in the same area.

The main navigation menu contained all the important sections a user would need while using the platform.
The search tool was improved and based on new criteria allowing users to search for tags, names, topics, and links.

Each element and screen was represented in prototyping and connected to each other through wireframes and flows.

Each asset and component was listed in a styleguide and library related to the internal platform.

While the project was on development, it was established to prolong the collaboration and to redesign every element, screen and individual form of the WSS platform.
The hand over to the organization was based on prototypes created in SketchApp and implemented through InVision and Craft.