Simplified the platform’s entire logic and navigation
Delivered a reusable styleguide and component library
Engagement extended to redesign every screen and form
World Food Programme WSS
WFP Self-Service is an internal platform of the UN World Food Programme.
Partnering with one other designer, I redesigned its information architecture and UX/UI to simplify complex request and approval workflows for staff across roles.
Platform
Web
Focus
Information architecture, UX/UI
Tools
Sketch, InVision, Craft
Impact
Methods
Audited the IA: homepage, navigation, search, filtering
Listed and prioritized the old platform’s critical issues
Designed for all user types: supervisors, timekeepers, finance, employees
Research and Strategy
We began by analyzing the platform’s information architecture. We studied the homepage structure, navigation menu, search and filtering in depth.
Then listed and prioritized the old platform’s critical issues, using research docs and annotated screenshots.
Designing the New Structure
We prepared several wireframe and mockup proposals before agreeing on a direction.
The approved concept accounted for every user type: supervisors, timekeepers, financial managers and employees. This kept navigation coherent across use cases. It also simplified the platform’s logic.
We reshaped common elements and clustered them consistently. The main menu held every key section, and we rebuilt search to query tags, names, topics and links.
Prototypes & Handoff
We prototyped each redesigned screen, form and component.
InVision flows represented the real navigation between screens, and we listed every asset in a styleguide and library. The client then extended the collaboration to redesign every screen and form.
